The fastest way to lose trust in AI is to let it loose on day one. The fastest way to gain it is to watch it work first.
Phase 1: Review everything
Turn on approve-before-send. The agent drafts every reply or post; a person approves, edits or rejects it. Each edit shows you a gap to fix in your knowledge base.
Phase 2: Auto-send the routine
Once a type of question is consistently right — opening hours, order status, pricing — let the agent send those on its own. Keep review on for everything else.
Phase 3: Set clear handoffs
Decide what always goes to a person: complaints, refunds, anything urgent or sensitive. Good handoffs include a summary so the customer doesn't repeat themselves.
Keep reading the transcripts
Even when things run smoothly, spend a little time each week on conversation history. It's the best source of what to improve — in the agent and in your own docs.
Try it yourself: every AIZOD plan includes approve-before-send. Start a free trial.